About

Susan Moore, Owner & Consultant

Coach. Facilitator. Collaborator.

I’ve been in IT for over 20 years working as a business analyst, business architect, product owner and IT supervisor in finance, insurance and public utilities. For the last 10+ years I’ve lived agile professionally and personally (doesn’t everyone have a personal Kanban board?). The favorite part of my work over the years has been helping my customers think differently about what they do and then working together to realize those new ways of thinking. When we do that well, it makes their jobs better and, just maybe, their lives too. That’s what’s kept me passionate.

With The Virtual BA Coach, I’m helping small-to-mid sized organizations make the best use of their product teams. I’m focused on leadership, agile and product management. It’s what I bring to my work and what I want to share with you here.

I’m a PMI certified Professional in Business Analysis (PBA) and Agile Practitioner (ACP) and have a IIBA Agile Analysis Certification (AAC).  I also hold ITIL V3 Foundations  and  Professional  Scrum Master (PSM I) certifications.