Some customers will tell you the solution they want but not realize they've offered one. We should meet our customers where they are to help them unpack their needs based on the vision they share.
Nothing says team spirit more than high fiving but social distance and plain 'ol distance makes that impossible for remote teams these days. Read on for what a Virtual Team High Five is, how to do it and why it works!
Being remote means never having water cooler moments. The moments where you chat with your colleagues. I've coined a phrase -Take Five to Socialize - that describes how I build social moments into my virtual interactions with colleagues and customers. I'm not sure how that this qualifies as an actual technique but let me tell you about it!
It happens to us all. You've prepared for your workshop, sent out the pre-work and then your participants aren't ready to work. It can sometimes be hard to get participants ready to work because they are usually the ones who are running the businesses we're supporting. How much more can you really ask of them? Here are a few things I've tried over the years.
Putting time into developing and sharing pre-work will serve the entire group by having participants that are ready to achieve the meeting objectives.
Meetings are about getting people together to "meet" while workshops are about working. There is a correct time and use for each. Here are six key differences between them.
In the first of this series I help you plan your best meeting by developing a purpose that will help us to plan a meeting agenda that will achieve your intended results.
Change saturation is the point at which the amount of change exceeds the capacity for change. Product managers are uniquely positioned to identify early signs of it. Here are keys to helping your customers identify their saturation point and advocate for their needs.
As product professionals, we must move past just hearing what our customers say. We must use our listening skills to understand what they aren't saying but need.
We need to remember as product people when we actively listen we tap into our empathy and emotional intelligence. Those are skills that enable us to respond and react in deeper ways than just hearing what what someone says.