The last post in this series defines the roles that run and support the demand management process.
If your IT work is coming in faster than you can deliver it, you need a Demand Management process to give order and priority to your work. And your IT teams will thank you for that.
I've used a simple 4 phase process over the years to help IT leaders get control of their work. Now, I've launched an online course so you can help your IT organization!