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Tag: hearing

Starting From Solutions: When a customer requests a solution

June 22, 2020June 21, 2020 Susan Moore

Some customers will tell you the solution they want but not realize they've offered one. We should meet our customers where they are to help them unpack their needs based on the vision they share.

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Posted in Soft SkillsTagged active listening, emotional intelligence, hearing, Requirements

The Difference Between Hearing and Listening

March 21, 2020April 22, 2020 Susan Moore

As product professionals, we must move past just hearing what our customers say. We must use our listening skills to understand what they aren't saying but need.

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Posted in Soft SkillsTagged active listening, hear, hearing, listen

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