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Tag: listen

The Difference Between Hearing and Listening

March 21, 2020April 22, 2020 Susan Moore

As product professionals, we must move past just hearing what our customers say. We must use our listening skills to understand what they aren't saying but need.

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Posted in Soft SkillsTagged active listening, hear, hearing, listen

Empathy in the Time of Coronavirus

March 18, 2020March 26, 2020 Susan Moore

We need to remember as product people when we actively listen we tap into our empathy and emotional intelligence. Those are skills that enable us to respond and react in deeper ways than just hearing what what someone says.

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Posted in Coaching, Soft SkillsTagged active listening, emotional intelligence, empathy, hear, heard, listen, people, say

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