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Tag Archives: hear

The Difference Between Hearing and Listening

As product professionals, we must move past just hearing what our customers say. We must use our listening skills to understand what they aren’t saying but need.

Posted bySusan MooreMarch 21, 2020April 22, 2020Posted inSoft SkillsTags:active listening, hear, hearing, listen2 Comments on The Difference Between Hearing and Listening

Empathy in the Time of Coronavirus

We need to remember as product people when we actively listen we tap into our empathy and emotional intelligence. Those are skills that enable us to respond and react in deeper ways than just hearing what what someone says.

Posted bySusan MooreMarch 18, 2020March 26, 2020Posted inCoaching, Soft SkillsTags:active listening, emotional intelligence, empathy, hear, heard, listen, people, say

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