Some customers will tell you the solution they want but not realize they've offered one. We should meet our customers where they are to help them unpack their needs based on the vision they share.
Change saturation is the point at which the amount of change exceeds the capacity for change. Product managers are uniquely positioned to identify early signs of it. Here are keys to helping your customers identify their saturation point and advocate for their needs.
We need to remember as product people when we actively listen we tap into our empathy and emotional intelligence. Those are skills that enable us to respond and react in deeper ways than just hearing what what someone says.