As virtual work is the norm these days, it’s become increasingly important to establish a professional virtual presence. Virtual presence is as much about our online image as it is about “showing up,” the slang phrase that means being present. Whether you’re a knowledge worker, a manager or an executive, your online image, or lackContinue reading “Keys to Establishing Virtual Professionalism”
Category Archives: Soft Skills
Surviving a Layoff
I was laid off early in my career. I have survived layoffs later in my career. Being laid off is an easier experience than surviving them, in my opinion.
Two Important Business Analysis Questions
Work in business analysis for any period of time and you’ll adopt a bag of tricks to help cut through noise. Here are two important questions I use to help frame the problem with the customer.
Letting Them Down Gently: Saying No Professionally
Saying no is hard because we feel like we are going back on a promise or we are failing to deliver. Regardless of how you got to “no” it’s important to deliver the message professionally and diplomatically so the work can move forward.
Six Soft Skills Every Remote Business Analyst Must Have
There are a core mix of skills that make those of us who choose this BA path successful. And I think it is more than just “communication, negotiation and listening.” Instead there is another level of skills that make us successful in this strange, new remote world we find ourselves in.
Forming, Storming, Abnorming: How to Deal With Toxic Employees
Toxic team members happen. Here is how to deal with toxic employees if it happens to you.
The Organizational Problems Keeping Your Teams From Succeeding
Are you a leader that can’t quite figure out why your team is under-performing? See if any of these issues might be happening in your organization.
Curiosity As A Strength
Curiosity can be our strength when we don’t know something.
Starting From Solutions: When a customer requests a solution
Some customers will tell you the solution they want but not realize they’ve offered one. We should meet our customers where they are to help them unpack their needs based on the vision they share.
Virtual Team High Five: A COVID Friendly, Remote Technique!
Nothing says team spirit more than high fiving but social distance and plain ‘ol distance makes that impossible for remote teams these days. Read on for what a Virtual Team High Five is, how to do it and why it works!