Work in business analysis for any period of time and you’ll adopt a bag of tricks to help cut through noise. Here are two important questions I use to help frame the problem with the customer.
Category Archives: Soft Skills
Letting Them Down Gently: Saying No Professionally
Saying no is hard because we feel like we are going back on a promise or we are failing to deliver. Regardless of how you got to “no” it’s important to deliver the message professionally and diplomatically so the work can move forward.
Six Soft Skills Every Remote Business Analyst Must Have
There are a core mix of skills that make those of us who choose this BA path successful. And I think it is more than just “communication, negotiation and listening.” Instead there is another level of skills that make us successful in this strange, new remote world we find ourselves in.
Forming, Storming, Abnorming: How to Deal With Toxic Employees
Toxic team members happen. Here is how to deal with toxic employees if it happens to you.
The Organizational Problems Keeping Your Teams From Succeeding
Are you a leader that can’t quite figure out why your team is under-performing? See if any of these issues might be happening in your organization.
Curiosity As A Strength
Curiosity can be our strength when we don’t know something.
Starting From Solutions: When a customer requests a solution
Some customers will tell you the solution they want but not realize they’ve offered one. We should meet our customers where they are to help them unpack their needs based on the vision they share.
Virtual Team High Five: A COVID Friendly, Remote Technique!
Nothing says team spirit more than high fiving but social distance and plain ‘ol distance makes that impossible for remote teams these days. Read on for what a Virtual Team High Five is, how to do it and why it works!
Take Five to Socialize: A Remote Technique!
Being remote means never having water cooler moments. The moments where you chat with your colleagues. I’ve coined a phrase -Take Five to Socialize – that describes how I build social moments into my virtual interactions with colleagues and customers. I’m not sure how that this qualifies as an actual technique but let me tell you about it!
Dealing with Change Saturation
Change saturation is the point at which the amount of change exceeds the capacity for change. Product managers are uniquely positioned to identify early signs of it. Here are keys to helping your customers identify their saturation point and advocate for their needs.